troubleshooting:internet_access_problems [IG Manual]

====== Internet Access Problems ======

On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. 
If this is not the case, you have probably one of the following display appearances:
  - blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface.
    * If using Ethernet as the WAN port:\\ Check the cables. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log.
    * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme.
  - a rolling figure-of-eight, accompanied by the text ''**IP**''. This shows that the low-level link has been properly established  but the modem has not got its IP address on the WAN interface.
    * Check the settings of the VPI/VCI values on the [[web GUI:Network page]].
    * If using the **Access type** //PPPoE// or //PPPoA// on the [[web GUI:Network page]], check the settings of the **User** and **Password**.
    * Check if there is any kind of error message in the system log.

If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\
(This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.)
  - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]].
  - Check the Internet (WAN) connection as described above. You must have the ''**Hi**'', ''**Lo**'' or ''**AC**'' on the display.