wireless:troubleshoot [IG Manual]

====== Troubleshoot Wireless connections ======
<if !air> :!: Your unit does not have any wireless interface! Your wireless connection problems are most probable because that.\\
Some Internet Gate models however do have the necessary wireless hardware present, but must purchase a [[licence]] to be able to use it.</if>


===== Cannot Connect =====
First the obvious: check that the Internet Gate wireless access point is enabled. The **AIR** LED on its front panel should be lit. If not, enable wireless on the [[web GUI:wireless page]].

Avoid using channel 11, as it is not allowed in several countries. Even if you have purchased a PC in Europe its wireless card might be configured to US disabling channel 11. 

===== Bad Reception =====
iPhone, iPod, iPad, Android mobiles and other clients might have problem connecting and/or achieving stable connections if **Wireless Mode** is set to "802.11B/G" on the [[web GUI:wireless page]]. Select **802.11G only** instead.

To increase wireless throughput and connection stability always select **Wireless Mode: 802.11G only** on the [[web GUI:wireless page]], unless you do have some old legacy clients with only 802.11B capability.