wireless:troubleshoot [IG Manual]

====== Troubleshoot Wireless connections ======
<if !air> :!: **Your unit does not have any wireless interface!**\\
Your wireless connection problems are most probable because that.\\
Some Internet Gate models however might have the necessary wireless hardware present, but must purchase a [[:license]] to be able to use it.
----
\\
</if>


===== Cannot Connect =====
First the obvious: check that the Internet Gate wireless access point is enabled. The **AIR** LED on its front panel should be lit. If not, enable wireless on the [[web GUI:wireless page]].

Avoid using channel 11, as it is not allowed in several countries. Even if you have purchased a PC in Europe its wireless card might be configured to US disabling channel 11. 

===== Bad Reception =====
iPhone, iPod, iPad, Android mobiles and other clients might have problem connecting and/or achieving stable connections if **Wireless Mode** is set to "802.11B/G" on the [[web GUI:wireless page]]. Select **802.11G only** instead.

To increase wireless throughput and connection stability always select **Wireless Mode: 802.11G only** on the [[web GUI:wireless page]], unless you do have some old legacy clients with only 802.11B capability.