====== Internet Access Problems ======

On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. 
If this is not the case, you have probably one of the following display appearances:
  * blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface.
    * If using Ethernet as the WAN port:\\ Check the cables and connectors. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log.
    * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme.
  * two or three dots, or two or three rolling figure-of-eights:\\ Proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme.
  * one rolling figure-of-eight, accompanied by the text "''**IP**''". This shows that the low-level link has been properly established  but the modem has not (yet) got its IP address on the WAN interface.
    * Be patient - it may take a minute or two before the IP address has been acquired.
    * If using DHCP: One may click the "Release" button, followed by the "Renew" button, on the [[web_gui:network_page#Access type|Network page]].
    * Check the settings of the **VPI**/**VCI** values on the [[web_gui:network_page#VPI / VCI|Network page]].
    * If using the **Access type** //PPPoE// or //PPPoA// on the [[web_gui:network_page#Access type|Network page]], check the settings of the **User** and **Password**.
    * Is the **Access type** on the [[web_gui:network_page#Access type|Network page]] correct according to your Internet supplier?
    * Check if there is any kind of error message in the [[web_gui:system_log_page|system log]].
\\

If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\
(This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.)
  - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]].
  - Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the ''**Hi**'', ''**Lo**'' or ''**AC**'' texts on the display.
  - Check that your PC uses Internet Gate as its //Default Gateway// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>Default_gateway|Default Gateway]]
  - Check that your PC uses Internet Gate as its //DNS server// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>DNS_server|DNS server]]