====== Troubleshooting ======

If you experience problems accessing the Internet or computers on your local network, follow the troubleshooting procedure below to locate the problem.

  - Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions.
  - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate.
  - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.google.com. Click [[Internet access problems|here]] if you are not able to connect to Internet.
  - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information.

===== Common problems =====

[[connect_to_gui|Cannot connect to the Internet Gate web interface]]

[[internet_access_problems|Internet access problems]]

[[Application problems|Applications do not run properly]]

[[:adsl:troubleshoot|ADSL problems]]

[[:adsl:start#Splitter|Audible noise in telephone]]

[[Wireless problems]]

[[:SIP:Troubleshooting|SIP problems]]

[[dhcp_server_problems|DHCP server problems]]

[[smtp_problems|E-mail (SMTP) problems]]

IPSec connection problems: see [[web_gui:vpn_status_page|IPSec Status page]] and [[web_gui:vpn_log_page|VPN log page]]

[[troubleshooting:dead|Unit does not start at all]]

===== Special modes =====

Starting the unit in [[troubleshooting:Safe Mode]].

Using the [[product_overview:special_modes|Time Machine]] ((Available only on certain models, and firmware release 5.33 and higher))

Recovery using the [[Lifeboat]]