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Product Overview
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ADSL
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Telephone ports
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Firewall
Wireless
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Troubleshooting
Differences
This shows you the differences between two versions of the page.
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| If you experience problems accessing the Internet or computers on your local network, follow the troubleshooting procedure below to locate the problem. | If you experience problems accessing the Internet or computers on your local network, follow the troubleshooting procedure below to locate the problem. | ||
| - | - Run the diagnostic test. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click here for instructions. | + | - Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions. |
| - | - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click here if you are not able to connect to the Internet Gate. | + | - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate. |
| - | - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.intertex.se. Click here if you are not able to connect to Internet. | + | - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.google.com. Click [[Internet access problems|here]] if you are not able to connect to Internet. |
| - | - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click here for more information. | + | - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information. |
| ===== Common problems ===== | ===== Common problems ===== | ||
| + | [[connect_to_gui|Cannot connect to the Internet Gate web interface]] | ||
| - | [[troubleshooting:Safe Mode]] | + | [[internet_access_problems|Internet access problems]] |
| + | [[Application problems|Applications do not run properly]] | ||
| + | |||
| + | [[:adsl:troubleshoot|ADSL problems]] | ||
| + | |||
| + | [[:adsl:start#Splitter|Audible noise in telephone]] | ||
| + | |||
| + | [[Wireless problems]] | ||
| + | |||
| + | [[:SIP:Troubleshooting|SIP problems]] | ||
| + | |||
| + | [[dhcp_server_problems|DHCP server problems]] | ||
| + | |||
| + | [[smtp_problems|E-mail (SMTP) problems]] | ||
| + | |||
| + | IPSec connection problems: see [[web_gui:vpn_status_page|IPSec Status page]] and [[web_gui:vpn_log_page|VPN log page]] | ||
| + | |||
| + | [[troubleshooting:dead|Unit does not start at all]] | ||
| + | |||
| + | ===== Special modes ===== | ||
| + | |||
| + | Starting the unit in [[troubleshooting:Safe Mode]]. | ||
| + | |||
| + | Using the [[product_overview:special_modes|Time Machine]] ((Available only on certain models, and firmware release 5.33 and higher)) | ||
| + | |||
| + | Recovery using the [[Lifeboat]] | ||
