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troubleshooting:start [2010/11/02 15:49]
tibor
troubleshooting:start [2012/06/12 11:13] (current)
tibor
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  - Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions.   - Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions.
  - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate.   - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate.
-  - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.intertex.se. Click [[Internet access problems|here]] if you are not able to connect to Internet.+  - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.google.com. Click [[Internet access problems|here]] if you are not able to connect to Internet.
  - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information.   - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information.
===== Common problems ===== ===== Common problems =====
 +
 +[[connect_to_gui|Cannot connect to the Internet Gate web interface]]
 +
 +[[internet_access_problems|Internet access problems]]
[[Application problems|Applications do not run properly]] [[Application problems|Applications do not run properly]]
 +
 +[[:adsl:troubleshoot|ADSL problems]]
[[:adsl:start#Splitter|Audible noise in telephone]] [[:adsl:start#Splitter|Audible noise in telephone]]
 +
 +[[Wireless problems]]
 +
 +[[:SIP:Troubleshooting|SIP problems]]
 +
 +[[dhcp_server_problems|DHCP server problems]]
 +
 +[[smtp_problems|E-mail (SMTP) problems]]
 +
 +IPSec connection problems: see [[web_gui:vpn_status_page|IPSec Status page]] and [[web_gui:vpn_log_page|VPN log page]]
 +
 +[[troubleshooting:dead|Unit does not start at all]]
===== Special modes ===== ===== Special modes =====
Starting the unit in [[troubleshooting:Safe Mode]]. Starting the unit in [[troubleshooting:Safe Mode]].
 +
 +Using the [[product_overview:special_modes|Time Machine]] ((Available only on certain models, and firmware release 5.33 and higher))
Recovery using the [[Lifeboat]] Recovery using the [[Lifeboat]]
troubleshooting/start.1288709393.txt.gz · Last modified: 2010/11/02 15:49 by tibor
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