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Troubleshooting
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- Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions. | - Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions. | ||
- Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate. | - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate. | ||
- | - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.intertex.se. Click [[Internet access problems|here]] if you are not able to connect to Internet. | + | - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.google.com. Click [[Internet access problems|here]] if you are not able to connect to Internet. |
- Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information. | - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information. | ||
===== Common problems ===== | ===== Common problems ===== | ||
+ | |||
+ | [[connect_to_gui|Cannot connect to the Internet Gate web interface]] | ||
+ | |||
+ | [[internet_access_problems|Internet access problems]] | ||
[[Application problems|Applications do not run properly]] | [[Application problems|Applications do not run properly]] | ||
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+ | [[:adsl:troubleshoot|ADSL problems]] | ||
[[:adsl:start#Splitter|Audible noise in telephone]] | [[:adsl:start#Splitter|Audible noise in telephone]] | ||
+ | |||
+ | [[Wireless problems]] | ||
+ | |||
+ | [[:SIP:Troubleshooting|SIP problems]] | ||
+ | |||
+ | [[dhcp_server_problems|DHCP server problems]] | ||
+ | |||
+ | [[smtp_problems|E-mail (SMTP) problems]] | ||
+ | |||
+ | IPSec connection problems: see [[web_gui:vpn_status_page|IPSec Status page]] and [[web_gui:vpn_log_page|VPN log page]] | ||
+ | |||
+ | [[troubleshooting:dead|Unit does not start at all]] | ||
===== Special modes ===== | ===== Special modes ===== | ||
Starting the unit in [[troubleshooting:Safe Mode]]. | Starting the unit in [[troubleshooting:Safe Mode]]. | ||
+ | |||
+ | Using the [[product_overview:special_modes|Time Machine]] ((Available only on certain models, and firmware release 5.33 and higher)) | ||
Recovery using the [[Lifeboat]] | Recovery using the [[Lifeboat]] |