http://wiki.igmanual.com/ 2026-04-05T11:14:05+02:00 http://wiki.igmanual.com/ http://wiki.igmanual.com/lib/images/favicon.ico text/html 2010-11-17T09:42:37+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:application_problems&rev=1289983357&do=diff Some applications and protocols you currently use may require some sort of support to be able to work seamlessly behind the firewall. If you have trouble making your applications work behind the firewall it is likely that you have to do some change of the configuration in the security profile (High, Low or AltConf) you are using. text/html 2010-11-26T09:04:40+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:connect_to_gui&rev=1290758680&do=diff If you are experiencing problems connecting to the unit's internal web server there are a few initial tests you can do. Are all cables connected properly? Each Ethernet port that is connected should have the corresponding LED lit. Are the PCs connected to your local network properly configured? The normal installation procedure assumes that no other DHCP server or router is present on the local network, and that all computers connected to the Internet Gate are configured to receive configura… text/html 2014-01-10T10:54:31+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:dead&rev=1389347671&do=diff Normal power on sequence is described here. If your unit does not start correctly when power is turned on there are a couple of steps you can perform in order to try recovering: * Make sure the power supply is plugged in. (Just joking, of course you have plugged it in, but this phrase is so common in all trouble-shooting guides we felt we need to include it too.) * Check what is the unit's display showing: text/html 2010-12-01T14:51:12+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:dhcp_server_problems&rev=1291211472&do=diff This deals with the DHCP Server in the Internet Gate, distributing IP addresses to clients on the LAN. The DHCP Server is configured partly on the Network Configuration page, partly on the DHCP Server - Advanced page. Read more: DHCP IP address collisions One of the nightmares on a local network (and indeed on any network) is when two PC:s or other devices (we call them hosts) start using the same IP address. The consequenses are characteristic but not so obvious for other than experienced… text/html 2010-11-02T14:41:39+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:diagnostic_test&rev=1288705299&do=diff You can run a diagnostic test to locate presumed Internet Gate WAN and LAN connectivity problems. To start the diagnostic test: * Press and hold SET for two seconds to enter the configuration mode. * Press SEL repeatedly until LQ is lit. * Press SET . text/html 2010-11-26T08:58:29+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:internet_access_problems&rev=1290758309&do=diff On the front panel display the text Hi, Lo or AC indicates that there is a working WAN (Internet) connection. If this is not the case, you have probably one of the following display appearances: * blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface. * If using Ethernet as the WAN port: Check the cables and connectors. When an Ethernet link is e… text/html 2012-06-12T10:36:56+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:lifeboat&rev=1339490216&do=diff The lifeboat feature tries to boot an Internet Gate unit even if the contents of its flash memory (containing its firmware) is damaged, and thus it can't boot by itself. If an Internet Gate manage to lit its RST after power-on but then fails to boot then the lifeboat might succeed bringing it back to life. text/html 2011-09-22T10:51:20+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:safe_mode&rev=1316681480&do=diff If you experience problems with the Internet Gate to the extent that it cannot be reached you can use Safe mode to temporarily restart the unit and fix the problem. You have a fair chance of getting the unit operational even if you have entered some illegal configuration that otherwise crash the unit immediately. You can check if an error is caused by configuration or hardware – without erasing any old settings. text/html 2011-09-27T10:16:41+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:smtp_problems&rev=1317111401&do=diff Limitations The built-in SMTP client cannot: * Connect to web-based e-mail services such as hotmail or gmail * Connect to servers using SSL/TLS encryption * Use other authentication methods than AUTH LOGIN Connection problems SMTP problems usually arise due to incompabilities between the built-in SMTP client and the remote SMTP server. text/html 2012-06-12T11:13:26+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:start&rev=1339492406&do=diff If you experience problems accessing the Internet or computers on your local network, follow the troubleshooting procedure below to locate the problem. * Run the diagnostic test. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click here for instructions. * Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click here if you are … text/html 2010-11-17T09:14:12+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:supported_services&rev=1289981652&do=diff Below are listed the applications that are supported by the Internet Gate (the list can differ somewhat depending on firmware version). The mentioned web page items refer to the security profile page for the High, Low and AltCfg profiles respectively. text/html 2010-11-03T11:35:48+02:00 http://wiki.igmanual.com/doku.php?id=troubleshooting:wireless_problems&rev=1288780548&do=diff