Differences

This shows you the differences between two versions of the page.

--- adsl:troubleshoot [2010/11/26 13:54] – mats
+++ adsl:troubleshoot [2010/11/26 14:00] (current) – mats
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 If this never seems to happen, see the [[troubleshooting:internet_access_problems|internet access problems]] page for how to carry on the troubleshooting.
 It may be a problem with the VPI/VCI settings or some DHCP or PPPoE/PPPoA problems.
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 The ADSL connection, when successfully established, will stay up "forever" as long as the modem is powered on.
 However, disturbances can happen on the telephone line that may force the modem to drop the link and to retune to the apparently noisy line.
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 It is not always clear what causes such a disturbance.
-Surprisingly often, the cause is to be found within the customer's premises (i.e. inside the building):
+Surprisingly often, the fault is actually to be found at the customer's premises (i.e. inside your own building):
   * Is the ADSL connector and the [[adsl:start#Splitter|splitter]] properly connected?\\ :!: Generally, the ADSL modem should be connected to the 1:st (main) phone jack to get as clean signal as possible.
   * Are there more devices, apart from phones, attached to this telephone line, such as fax machines, answering machines etc? If so, try disconnecting them one at a time to see if the problem disappears.