Differences

This shows you the differences between two versions of the page.

--- sip:voicemail [2011/09/06 10:11] – tibor
+++ sip:voicemail [2011/09/09 14:21] (current) – tibor
@@ Line 2: / Line 2: @@
 The Internet Gate can record voice messages left by callers to a [[misc:usb|USB memory stick]] attached to the unit.
-The recorded messages can then either be e-mailed to the called user, or she can listen to them using web browser or telephone.
+The recorded messages can then either be e-mailed to the called user, or she can listen to them using web browser or [[sip:listen_to_voicemail|telephone]].
+Voice mail requires purchase of [[license:]] to be activated.
+===== Modes =====
+Voice mail can operate in four different modes. Each user can decide which mode to prefer and select it on her [[web gui:Personal Settings]] page. The system administrator can select mode on the [[web_gui:SIP Switch Overview page]].
+==== Referral only ====
+Callers cannot leave any messages. If the called user doesn't answer a call the **referral announcement** will be played. (Either the user's own referral announcement as recorded on her [[web gui:Personal Settings]] page, or the global one as recorded on the [[web_gui:voicemail]] page.)
+The referral announcement should say something like "please ring again later".
+If ALL users on a system use only this voice mail mode then no USB memory stick nor SMTP server is needed.
+==== Message to fetch ====
+If the called user doesn't answer a call the **recording announcement** will be played. (Either the user's own recording announcement as recorded on her [[web gui:Personal Settings]] page, or the global one as recorded on the [[web_gui:voicemail]] page.) Then the caller can leave a message.
+The recording announcement should say something like "please leave your message after the beep".
+The recorded message is stored in the USB memory stick attached to the Internet Gate.
+The called user can then either use a web browser or a [[sip:listen_to_voicemail|telephone]] to listen to the recorded messages.
+==== Via E-mail ====
+If the called user doesn't answer a call the **recording announcement** will be played. (Either the user's own recording announcement as recorded on her [[web gui:Personal Settings]] page, or the global one as recorded on the [[web_gui:voicemail]] page.) Then the caller can leave a message.
+The recording announcement should say something like "please leave your message after the beep".
+The recorded message is then e-mailed to the user's e-mail address (as entered on her [[web gui:Personal Settings]] page). The user receives an e-mail with the recording attached as a wav-file. The recorded message is not stored on the USB memory stick.
+==== Message & E-mail ====
+A combination of both "Message to fetch" and "Via E-mail" above. The recorded message is e-mailed to the user, but it is also stored on the USB memory stick, so she can also use web browser or [[sip:listen_to_voicemail|telephone]] to listen to it.
+==== Inbox full ====
+:!: If more than 20 messages has been stored for one user on the USB memory stick her voice mail inbox becomes full and no more messages can be recorded until she deletes some old ones. Further unanswered calls will be treated as "Referral only" above, playing the referral announcement without the ability to record a message. The message limit 20 can be edited on the [[web_gui:voicemail]] page.
+Therefore it is important that when using modes **Message to fetch** or **Message & E-mail** regularly remove old recorded messages from the voice mail inbox.
+Mode **Via E-mail** has no such limitation as recorded messages are not stored on the USB memory stick, but e-mailed to the recipients.
 ===== Creating =====
@@ Line 11: / Line 49: @@
 Create the internal voice mail unit by clicking on the Create button on the [[web_gui:voicemail]] page. Restart the unit.
-On the [[web_gui:SIP Switch Overview page]] set **Voice Mail** to other than "Off" for users there voice mail shall answer if they do not.
+Now the voice mail unit is configured and ready to be used using its default settings. You must however configure the voice mail mode for each user who will use the voice mail, see above. You are also **strongly** recommended to record your own welcome message and announcements, see below.
-Now the voice mail unit is configured and ready to be used using its default settings.
 ===== Configuring =====
@@ Line 19: / Line 55: @@
 :!: There are default announcements used for the voicemail unit, but you are strongly recommended to record your own ones.
-Default announcements of the Internet Gate are fetched online each time they are used. Thus if your unit becomes offline from the Internet they cannot be used.
+Default announcements of the Internet Gate are fetched from the Internet online each time they are used. Thus if your unit becomes offline from the Internet they cannot be used.
 There are two levels of announcements: global and user. Users can record their own announcements; if they have not done so the global one will be used instead.
+=== Global ===
 Global announcements are recorded using the [[web_gui:voicemail]] page. Enter your SIP address (or extension) into the "Client to call" field on the page and click the Record button next to the announcement you want to change. Internet Gate calls your phone and you can pick it up, talk in your announcement, and hang up the phone. Then use the Play link to listen to it.
@@ Line 29: / Line 66: @@
 Recorded announcements are saved on the attached USB memory stick in 8kHz mono u-law wav file format. If you can create such files you may create them in some other way and save them using correct filename and path on the USB memory stick, but make sure to test them using a phone to check playability - just because your web browser can play the audio file it doesn't mean Internet Gate's voicemail unit can do it to.
-Local FIXME
+=== User ===
+Local announcement for each user (eg "Hi you have reached Rachel's voicemail, please leave a message after the beep") can be recorded by the users on their [[web gui:Personal Settings]] page.
-==== Recording and Delivery options ====
+==== E-mail ====
-It is the **Voice Mail** option of each user on the [[web_gui:SIP Switch Overview page]] that controls how voice mails are recorded and delivered:
+The voicemail e-mail will be created using the template on the [[web_gui:voicemail]] page, there you can specify sender e-mail address, message subject and body. The recorded message will be attached to the e-mail as a wav-file. If you do not specify a template a default message will be used.
-^ **voice mail** setting ^ ^
-| Referral only | If the user doesn't answer to a call then the **local referral announcement** as specified on the [[web_gui:voicemail]] page will be played. By deafult it is a recording stating "please ring again later". The caller cannot leave any message. (If all users use only this voice mail option then no USB memory stick nor SMTP server is needed.) |
-| Message to fetch | The user can either use a web browser or a telephone to listen to recorded messages. |
-| Via E-mail | If the user doesn't answer to a call then the **local recording announcement** as specified on the [[web_gui:voicemail]] page will be played. By deafult it is a recording stating "please leave your message after the beep", then the caller can leave a message. The message then will be e-mailed to the user's e-mail address as specified on FIXME |
-| Message & E-mail | A combination of both "Message to fetch" and "Via E-mail" above. The recorded message is e-mailed to the user, but she can also use web browser or telephone to listen to them. |
-If you select "Via E-mail" the recorded message will be deleted from the USB memory stick as soon as the e-mail has been sent. The "Message" options leave it on the USB memory stick until deleted by the user.
-If more than 20 messages has been recorded voice mail inbox is full and no more messages can be recorded until user deletes some old ones. Further unanswered calls will be treated as "Referral only" above, playing the referral announcement without the ability to record a message. The message limit 20 can be edited on the [[web_gui:voicemail]] page.
+For each user receiving voice mails you need to specify her **e-mail address**. Users can enter the e-mail address themselves on their [[web gui:Personal Settings]] page. The system administrator can enter the addresses by clicking on **Edit** for each user on the [[web_gui:SIP Switch Overview page]] that opens the same [[web gui:Personal Settings]] page for that user.
-=== E-mail ===
-The voicemail e-mail will be created using the template on the [[web_gui:voicemail]] page, there you can specify sender e-mail address, message subject and body. The recorded message will be attached to the e-mail as a wav-file. If you do not specify a template a default message will be used.
-===== Usage =====
+===== Users =====
-Users can configure their voicemail using their [[web gui:Personal Settings]] page.
+Users can configure their voicemail using their [[web gui:Personal Settings]] page. There they can:
+  * record their own recording and referral announcements
+  * enter their e-mail address voice mail should be sent to
+  * enter their voice mailbox ID number and pincode
+  * listen to messages recorded (if Voice mail setting is in Message fetch mode)
-If Voicemail: Via E-mail is selected they will receive recorded messages using e-mail.
+If Voicemail: Via E-mail is selected they will receive recorded messages using e-mail.\\
+If Voicemail: Message to fetch is selected they can listen to recorded messages on their [[web gui:Personal Settings]] page, or [[sip:listen_to_voicemail|dial in]] to the voice mail server.
 ===== Troubleshooting =====
-The voice mail feature saves its templates, voice announcements and recordings in the /voicemail folder on the attached USB memory stick. If you experience problems with blank e-mails, silent announcements, or fields missing from the voice mail configuration web pages, make sure there is a /voicemail folder present on the attached [[misc:usb|USB memory stick]].
+The voice mail feature saves its templates, voice announcements and recordings in the **/voicemail** folder on the attached USB memory stick. If you experience problems with blank e-mails, silent announcements, or fields missing from the voice mail configuration web pages, make sure there is a **/voicemail** root folder present on the attached [[misc:usb|USB memory stick]].
 :!: Do not remove or replace the USB memory stick! As all recordings are on the stick obviously removing it makes all recordings be lost until the same memory stick is reinserted again.