Differences

This shows you the differences between two versions of the page.

--- troubleshooting:start [2010/11/02 14:32] – created tibor
+++ troubleshooting:start [2012/06/12 11:13] (current) – tibor
@@ Line 1: / Line 1: @@
 ====== Troubleshooting ======
-[[troubleshooting:Safe Mode]]
+If you experience problems accessing the Internet or computers on your local network, follow the troubleshooting procedure below to locate the problem.
+  - Run the [[diagnostic test]]. The first thing you should do if you run into a problem is to run the diagnostic test to locate the problem. Click [[Diagnostic test|here]] for instructions.
+  - Connect to the Internet Gate. Try to connect to the Internet Gate. Enter the Internet Gate IP address in your browser (default IP address: 192.168.0.1). Click [[Connect to GUI|here]] if you are not able to connect to the Internet Gate.
+  - Connect to Internet. Try to connect to the Internet by surfing to a well-known web site such as www.google.com. Click [[Internet access problems|here]] if you are not able to connect to Internet.
+  - Check client configuration. Make sure all devices connected to the Internet Gate are properly configured. Click [[Connect to GUI|here]] for more information.
+===== Common problems =====
+[[connect_to_gui|Cannot connect to the Internet Gate web interface]]
+[[internet_access_problems|Internet access problems]]
+[[Application problems|Applications do not run properly]]
+[[:adsl:troubleshoot|ADSL problems]]
+[[:adsl:start#Splitter|Audible noise in telephone]]
+[[Wireless problems]]
+[[:SIP:Troubleshooting|SIP problems]]
+[[dhcp_server_problems|DHCP server problems]]
+[[smtp_problems|E-mail (SMTP) problems]]
+IPSec connection problems: see [[web_gui:vpn_status_page|IPSec Status page]] and [[web_gui:vpn_log_page|VPN log page]]
+[[troubleshooting:dead|Unit does not start at all]]
+===== Special modes =====
+Starting the unit in [[troubleshooting:Safe Mode]].
+Using the [[product_overview:special_modes|Time Machine]] ((Available only on certain models, and firmware release 5.33 and higher))
+Recovery using the [[Lifeboat]]