ADSL Connection Troubleshooting

The display can be used for troubleshooting the ADSL connection. The dots in the display indicate:

. (one dot)
Power on, idle - no DSLAM has been detected.

.. (two dots)
Power on, idle - DSLAM has been detected and ADSL training has been attempted to it.

… (three dots)
DSLAM located and connection has been establised

To troubleshot the ADSL connection:

1. Turn on the Internet Gate and wait for a couple of minutes.
2. Look at the display: One dot = no DSLAM has been detected, check and make sure that the ADSL modem is correctly connected. Two dots = a DSLAM has been detected but it cannot communicate with the ADSL modem. Three dots = a DSLAM has been detected and the modem has tried to establish a connection that has not succeeded yet.

The dots remain in the display until the unit is restarted. If there are two dots in the display you know that the modem has been in contact with a DSLAM since you turned the unit on.

If the modem has not been in contact with a DSLAM at all (one dot) you need to check the cable connected to the LINE port of the unit.

If the modem has been in contact with a DSLAM (two or three dots) but could not maintain a connection, or could not transmit data on the connection, then you need to check:

1. VCI/VPI values on the Network page must match your Internet Provider's values.
2. ADSL mode on the ADSL page must match the ones used be the DSLAM at the other end of the connection
3. ADSL standard on the Advanced ADSL page must match the ones used be the DSLAM at the other end of the connection