Upgrade Firmware

Internet Gate's firmware (the program running inside the product) can be upgraded to releases newer than your unit was shipped with.

New firmware releases may include improvements (additional functionalities, bug fixes, etc), but they might also be incompatible with old configurations.

To see if there is any new firmware available for your specific unit click on Check for newer at lower left on the Login page of your unit, or Get latest firmware on the Upgrade page.

There are different firmwares suitable for different models of Internet Gate. It is therefore important that you use the above described links, as they always automatically link to the proper firmware version suitable for your unit.

New firmware is delivered in a tar file.

Do not unpack the tar file containing the firmware. Supply the whole untouched tar-file to Internet Gate for upgrade.

New firmware versions are usually backwards compatible, meaning they understand and can use most configurations of previous firmwares, but there are exceptions. Some firmwares demand reset to factory defaults before or after upgrade - see release notes of the new firmware. Some configuration combinations might cause problems in new firmware even if release notes does not mention it.

Thus even though most upgrades can be performed while keeping the configuration unchanged, you should never the less consider performing a reset to factory defaults after an upgrade.

Suggested steps for performing an upgrade:

1. Backup your current configuration.
2. Write down your specific settings of your unit on a piece of paper
3. Download a lifeboat if you can find one for your device
4. Using the Get latest firmware link on the Upgrade page locate and download latest firmware tar-file available for your unit to your PC
5. Click on Prepare for upgrade on the Upgrade page
6. Load the tar-file containing the firmware and burn it into the flash memory of your unit using the page that appears
7. After unit has finished burning firmware (99 reached on front panel display) it reboots and now runs the new firmware

If the upgrade has failed for some reason use the lifeboat to restore the unit.

If the new firmware behaves strangely, or lists error messages in system log after start, then you should perform a reset to factory defaults, and reenter your settings manually (NOT using the backup file).

If you have forgot your configuration and cannot manually configure your unit the way it used to be configured then you can try to load the backup file you created in step 1 above - but be warned that it might not work correctly with some new firmwares and/or units.