Diagnostic Test

You can run a diagnostic test to locate presumed Internet Gate WAN and LAN connectivity problems.

To start the diagnostic test:

  1. Press and hold SET for two seconds to enter the configuration mode.
  2. Press SEL repeatedly until LQ is lit.
  3. Press SET .

Detected errors will be presented on the display.

More then one error can be detected. Press SEL to look through the error codes.

If no errors are indicated your Internet connection is working.

Errors E 1 to E 9 – WAN errors.

Errors E 11 to E 19 – LAN errors

Error Code Explanation and Measure
E 1 No WAN / ADSL connection.
1) Check all connections.
2) Contact your ADSL service provider.
E 2 No WAN DHCP server found.
1) Check the network settings on the Network Configuration pages.
2) Restart the Internet Gate.
3) Contact your Internet service provider if the error remains.
E 3 No WAN Gateway found.
1) Check the network settings on the Network Configuration pages.
2) Restart the Internet Gate.
3) Contact your Internet service provider if the error remains.
E 4 No WAN DNS server found.
1) Check the network settings on the Network Configuration pages.
2) Restart the Internet Gate.
3) Contact your Internet service provider if the error remains.
E 5 No WAN Internet Connection.
The connection between the Internet Gate and your Internet service provider is up and running but your Internet service provider probably has problems with their Internet connection.
Contact your Internet service provider if the error remains.
E 6 Other network problem.
1) Restart the Internet Gate.
2) Contact your Internet service provider if the error remains.
E 11 No LAN / Ethernet connection.
1) Check the cable(s) connected to the ET-port(s).
E 12 No LAN IP addresses distributed.
The DHCP server in the Internet Gate is enabled but no LAN client has requested any DHCP address.
This might be normal behaviour but your should check your local network to make sure it is set up correctly.
E 13 No LAN Ethernet packets received at all.

:!: Not all error codes are available in all models and releases.

troubleshooting/diagnostic_test.txt · Last modified: 2010/11/02 14:41 by tibor
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