Internet Access Problems

On the front panel display the text Hi, Lo or AC indicates that there is a working WAN (Internet) connection. If this is not the case, you have probably one of the following display appearances:

• blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface.
  • If using Ethernet as the WAN port:
    Check the cables and connectors. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, “100” is displayed for a short while on the display, and there is a message “Link up” entered in the system log.
  • If using ADSL as the WAN port:
    Check the ADSL cables and connectors, and proceed by the ADSL Connection Troubleshooting scheme.
• two or three dots, or two or three rolling figure-of-eights:
  Proceed by the ADSL Connection Troubleshooting scheme.
• one rolling figure-of-eight, accompanied by the text “IP”. This shows that the low-level link has been properly established but the modem has not (yet) got its IP address on the WAN interface.
  • Be patient - it may take a minute or two before the IP address has been acquired.
  • If using DHCP: One may click the “Release” button, followed by the “Renew” button, on the Network page.
  • Check the settings of the VPI/VCI values on the Network page.
  • If using the Access type PPPoE or PPPoA on the Network page, check the settings of the User and Password.
  • Is the Access type on the Network page correct according to your Internet supplier?
  • Check if there is any kind of error message in the system log.

If you have problems accessing the Internet from a PC on the LAN, follow this procedure:
(This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.)

1. Check that there is a working connection between the PC and the Internet Gate, follow the instructions here.
2. Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the Hi, Lo or AC texts on the display.
3. Check that your PC uses Internet Gate as its Default Gateway (for Windows: check with “ipconfig /all” at the Command Prompt). Default Gateway
4. Check that your PC uses Internet Gate as its DNS server (for Windows: check with “ipconfig /all” at the Command Prompt). DNS server