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Differences
This shows you the differences between two versions of the page.
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troubleshooting:internet_access_problems [2010/11/25 13:20] mats |
troubleshooting:internet_access_problems [2010/11/26 08:58] (current) mats |
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| ====== Internet Access Problems ====== | ====== Internet Access Problems ====== | ||
| - | The WAN led on the front panel indicates the current status of the WAN (Internet) connection. If it is not lit, you do not have a connection to your Internet service provider. | + | On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. |
| - | On the display, "Hi", "Lo" or "AC" is shown if you | + | If this is not the case, you have probably one of the following display appearances: |
| + | * blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface. | ||
| + | * If using Ethernet as the WAN port:\\ Check the cables and connectors. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log. | ||
| + | * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. | ||
| + | * two or three dots, or two or three rolling figure-of-eights:\\ Proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. | ||
| + | * one rolling figure-of-eight, accompanied by the text "''**IP**''". This shows that the low-level link has been properly established but the modem has not (yet) got its IP address on the WAN interface. | ||
| + | * Be patient - it may take a minute or two before the IP address has been acquired. | ||
| + | * If using DHCP: One may click the "Release" button, followed by the "Renew" button, on the [[web_gui:network_page#Access type|Network page]]. | ||
| + | * Check the settings of the **VPI**/**VCI** values on the [[web_gui:network_page#VPI / VCI|Network page]]. | ||
| + | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web_gui:network_page#Access type|Network page]], check the settings of the **User** and **Password**. | ||
| + | * Is the **Access type** on the [[web_gui:network_page#Access type|Network page]] correct according to your Internet supplier? | ||
| + | * Check if there is any kind of error message in the [[web_gui:system_log_page|system log]]. | ||
| + | \\ | ||
| - | If you have problems accessing the Internet follow this procedure. | + | If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\ |
| - | + | (This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.) | |
| - | This procedure assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network. For alternative configurations, follow the instructions here . | + | - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]]. |
| - | + | - Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the ''**Hi**'', ''**Lo**'' or ''**AC**'' texts on the display. | |
| - | - Check the Internet and Ethernet link. The WAN and ET leds (those Ethernet ports connected to the LAN) should be lit. If not, check Ethernet cables. The port named WAN should be connected to your broadband connection and other Ethernet ports to you computer or local network (through a network hub). | + | - Check that your PC uses Internet Gate as its //Default Gateway// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>Default_gateway|Default Gateway]] |
| - | - If using ADSL, check | + | - Check that your PC uses Internet Gate as its //DNS server// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>DNS_server|DNS server]] |
| - | - Reboot your computer and try again. | + | |
| - | - Turn off any existing DHCP server on your local network. | + | |
| - | - Make sure all computers connected to the Internet Gate are configured to use dynamic IP addressing. | + | |
| - | - Try surfing to the Internet Gate. Start your web browser and surf to the Internet Gate web pages. (Default IP address: 192.168.0.1.) | + | |
| - | - Log in. | + | |
| - | - Click Network. The [[web GUI:Network page]] appears. | + | |
