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Differences
This shows you the differences between two versions of the page.
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troubleshooting:internet_access_problems [2010/11/25 14:30] mats |
troubleshooting:internet_access_problems [2010/11/26 08:58] (current) mats |
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| On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. | On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. | ||
| If this is not the case, you have probably one of the following display appearances: | If this is not the case, you have probably one of the following display appearances: | ||
| - | - blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface. | + | * blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface. |
| - | * If using Ethernet as the WAN port:\\ Check the cables. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log. | + | * If using Ethernet as the WAN port:\\ Check the cables and connectors. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log. |
| * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. | * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. | ||
| - | - a rolling figure-of-eight, accompanied by the text ''**IP**''. This shows that the low-level link has been properly established but the modem has not got its IP address on the WAN interface. | + | * two or three dots, or two or three rolling figure-of-eights:\\ Proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. |
| - | * Check the settings of the VPI/VCI values on the [[web GUI:Network page]]. | + | * one rolling figure-of-eight, accompanied by the text "''**IP**''". This shows that the low-level link has been properly established but the modem has not (yet) got its IP address on the WAN interface. |
| - | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web GUI:Network page]], check the settings of the **User** and **Password**. | + | * Be patient - it may take a minute or two before the IP address has been acquired. |
| - | * Check if there is any kind of error message in the system log. | + | * If using DHCP: One may click the "Release" button, followed by the "Renew" button, on the [[web_gui:network_page#Access type|Network page]]. |
| + | * Check the settings of the **VPI**/**VCI** values on the [[web_gui:network_page#VPI / VCI|Network page]]. | ||
| + | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web_gui:network_page#Access type|Network page]], check the settings of the **User** and **Password**. | ||
| + | * Is the **Access type** on the [[web_gui:network_page#Access type|Network page]] correct according to your Internet supplier? | ||
| + | * Check if there is any kind of error message in the [[web_gui:system_log_page|system log]]. | ||
| + | \\ | ||
| If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\ | If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\ | ||
| (This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.) | (This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.) | ||
| - | + | - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]]. | |
| - | - Check the Internet (WAN) connection as described above. You must have the ''**Hi**'', ''**Lo**'' or ''**AC**'' on the display. | + | - Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the ''**Hi**'', ''**Lo**'' or ''**AC**'' texts on the display. |
| - | - Check that there is Ethernet link between your PC and the Internet Gate. The ET leds (those Ethernet ports connected to the LAN) should be lit. If not, check the Ethernet cables connections to your computer or local network (possibly through a network hub/switch). | + | - Check that your PC uses Internet Gate as its //Default Gateway// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>Default_gateway|Default Gateway]] |
| - | - Reboot your computer and try again. | + | - Check that your PC uses Internet Gate as its //DNS server// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>DNS_server|DNS server]] |
| - | - Turn off any existing DHCP server on your local network. | + | |
| - | - Make sure all computers connected to the Internet Gate are configured to use dynamic IP addressing. You may also try to restart the computer, or make the operating system renew the dynamic IP address by DHCP (enter "ipconfig /release" followed by "ipconfig /renew" on a Windows PC command prompt). | + | |
| - | - Try surfing to the Internet Gate. Start your web browser and surf to the Internet Gate web pages. (Default IP address: 192.168.0.1.) | + | |
| - | - Log in. | + | |
| - | - Click Network. The [[web GUI:Network page]] appears. | + | |
