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Differences
This shows you the differences between two versions of the page.
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troubleshooting:internet_access_problems [2010/11/25 14:34] mats |
troubleshooting:internet_access_problems [2010/11/26 08:58] (current) mats |
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| On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. | On the front panel display the text ''**Hi**'', ''**Lo**'' or ''**AC**'' indicates that there is a working WAN (Internet) connection. | ||
| If this is not the case, you have probably one of the following display appearances: | If this is not the case, you have probably one of the following display appearances: | ||
| - | - blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface. | + | * blank, apart from a single dot in the lower right corner. This indicates that there is no low-level link (i.e. no Ethernet link in case of Ethernet type of WAN, or no ADSL link) on the WAN interface. |
| - | * If using Ethernet as the WAN port:\\ Check the cables. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log. | + | * If using Ethernet as the WAN port:\\ Check the cables and connectors. When an Ethernet link is established, the WAN led (on 4-port models the ET4 led) should be lit, "''**100**''" is displayed for a short while on the display, and there is a message "Link up" entered in the system log. |
| * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. | * If using ADSL as the WAN port: \\ Check the ADSL cables and connectors, and proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. | ||
| - | - a rolling figure-of-eight, accompanied by the text ''**IP**''. This shows that the low-level link has been properly established but the modem has not got its IP address on the WAN interface. | + | * two or three dots, or two or three rolling figure-of-eights:\\ Proceed by the [[adsl:troubleshoot|ADSL Connection Troubleshooting]] scheme. |
| - | * Check the settings of the VPI/VCI values on the [[web GUI:Network page]]. | + | * one rolling figure-of-eight, accompanied by the text "''**IP**''". This shows that the low-level link has been properly established but the modem has not (yet) got its IP address on the WAN interface. |
| - | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web GUI:Network page]], check the settings of the **User** and **Password**. | + | * Be patient - it may take a minute or two before the IP address has been acquired. |
| - | * Check if there is any kind of error message in the system log. | + | * If using DHCP: One may click the "Release" button, followed by the "Renew" button, on the [[web_gui:network_page#Access type|Network page]]. |
| + | * Check the settings of the **VPI**/**VCI** values on the [[web_gui:network_page#VPI / VCI|Network page]]. | ||
| + | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web_gui:network_page#Access type|Network page]], check the settings of the **User** and **Password**. | ||
| + | * Is the **Access type** on the [[web_gui:network_page#Access type|Network page]] correct according to your Internet supplier? | ||
| + | * Check if there is any kind of error message in the [[web_gui:system_log_page|system log]]. | ||
| + | \\ | ||
| If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\ | If you have problems accessing the Internet from a PC on the LAN, follow this procedure:\\ | ||
| (This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.) | (This assumes that you want to use the Internet Gate as a router and use it to assign IP addresses to all the devices on your local network.) | ||
| - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]]. | - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]]. | ||
| - | - Check the Internet (WAN) connection as described above. You must have the ''**Hi**'', ''**Lo**'' or ''**AC**'' on the display. | + | - Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the ''**Hi**'', ''**Lo**'' or ''**AC**'' texts on the display. |
| + | - Check that your PC uses Internet Gate as its //Default Gateway// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>Default_gateway|Default Gateway]] | ||
| + | - Check that your PC uses Internet Gate as its //DNS server// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>DNS_server|DNS server]] | ||
