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Differences
This shows you the differences between two versions of the page.
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troubleshooting:internet_access_problems [2010/11/25 15:38] mats |
troubleshooting:internet_access_problems [2010/11/26 08:58] (current) mats |
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| * one rolling figure-of-eight, accompanied by the text "''**IP**''". This shows that the low-level link has been properly established but the modem has not (yet) got its IP address on the WAN interface. | * one rolling figure-of-eight, accompanied by the text "''**IP**''". This shows that the low-level link has been properly established but the modem has not (yet) got its IP address on the WAN interface. | ||
| * Be patient - it may take a minute or two before the IP address has been acquired. | * Be patient - it may take a minute or two before the IP address has been acquired. | ||
| - | * Check the settings of the **VPI**/**VCI** values on the [[web_gui:Network page#Access type|Network page]]. | + | * If using DHCP: One may click the "Release" button, followed by the "Renew" button, on the [[web_gui:network_page#Access type|Network page]]. |
| - | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web_gui:Network page#Access type|Network page]], check the settings of the **User** and **Password**. | + | * Check the settings of the **VPI**/**VCI** values on the [[web_gui:network_page#VPI / VCI|Network page]]. |
| + | * If using the **Access type** //PPPoE// or //PPPoA// on the [[web_gui:network_page#Access type|Network page]], check the settings of the **User** and **Password**. | ||
| + | * Is the **Access type** on the [[web_gui:network_page#Access type|Network page]] correct according to your Internet supplier? | ||
| * Check if there is any kind of error message in the [[web_gui:system_log_page|system log]]. | * Check if there is any kind of error message in the [[web_gui:system_log_page|system log]]. | ||
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| - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]]. | - Check that there is a working connection between the PC and the Internet Gate, follow the instructions [[troubleshooting:connect_to_gui|here]]. | ||
| - Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the ''**Hi**'', ''**Lo**'' or ''**AC**'' texts on the display. | - Check the Internet (WAN) connection (of the Internet Gate) as described above. You must have one of the ''**Hi**'', ''**Lo**'' or ''**AC**'' texts on the display. | ||
| - | - Check that your PC uses Internet Gate as its //Default Gateway// (for Windows: check with "ipconfig /all" at the Command Prompt). [[wp>Default_gateway|Default Gateway]] | + | - Check that your PC uses Internet Gate as its //Default Gateway// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>Default_gateway|Default Gateway]] |
| - | - Check that your PC uses Internet Gate as its //DNS server// (for Windows: check with "ipconfig /all" at the Command Prompt). [[wp>DNS_server|DNS server]] | + | - Check that your PC uses Internet Gate as its //DNS server// (for Windows: check with "''ipconfig /all''" at the Command Prompt). [[wp>DNS_server|DNS server]] |
