Auto Attendant

The Internet Gate can be used as an auto attendant (requires purchase of license).

An auto attendant answers incoming calls, plays audio messages, and allows people make selections using the keypad of their phones. (“press 1 if you want to…”)

Before you can start using auto attendants you need to create the Internet Gate internal auto attendant component, and initialize it.

Clicking the Create button creates the necessary internal components, and initializes them. You must reboot your Internet Gate before you can start using auto attendants.

You can create interactive menus users can navigate through using their phones' keypads. For instance first selecting what department they want to reach, then selecting what person in that department they want to call.

You can have multiple submenus. For each menu you enter a descriptive menu ID, and select what audio file (from the files listed in the Audio files section above) to play. Then you can specify what will happen depending on what key user presses on their phone's keypad. For each keypress you can select one of the following actions:

• Transfer to the entered SIP address - transfers the call to a human
• Go to menu ID the entered menu ID - implements submenues
• Hang up finishes the call
• Replay audio, Start recording and Stop recording are for implementation of the built-in voicemail client.

The auto attendant can also collect digits entered by the caller and use them as part of a SIP address to call.