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--- web_gui:auto_attendant [2012/02/10 15:25]
martinga
+++ web_gui:auto_attendant [2012/03/07 10:12] (current)
martinga
@@ Line 14: / Line 14: @@
 The audio files are listed on the auto attendant GUI page, and the names as shown in this list can be used in the menus below in the field "audio file name".
 There is even the possibility to use audio files (in the format as above) which are located on a http server in the network, in that case the full network path for these files has to be specified (e.g. "http://myserver.com/audio/welcome.wav").
+{{:web_gui:audio_fiiles_and_menu_editor.png|}}
 ===== Menu editor =====
@@ Line 29: / Line 31: @@
 ===== Advanced configuration options =====
-==== Playing audio content while a transfer is in progress, by using the ";nextMenu=" tag ====
+==== Audio content during transfer, by using the ";nextMenu=" tag ====
 After the auto attendant executes a Transfer-to action, it normally hangs up the call itsself immediately.
-When you add this tag after the Transfer-to destination(e.g. "john@smartcompany.com;nextMenu=PLAY_TRANSFER_MESSAGE"), then the auto attendant will not hang up itsself immediately, but instead go to the specified menu (here it has the menu-ID PLAY_TRANSFER_MESSAGE) and continue processing in that menu, which you can e.g. set up to play an audio file with the content "Please wait, your call is being tranferred".
+When you add this tag after the Transfer-to destination (e.g. "john@abc.com;nextMenu=PLAY_TRANSFER_MESSAGE"), then the auto attendant will not hang up itsself immediately, but instead go to the specified menu (here it has the menu-ID PLAY_TRANSFER_MESSAGE) and continue processing in that menu, which you can e.g. set up to play an audio file with the content "Please wait, your call is being tranferred".
 The callers client will switch over to the connection to the Transfer-to destination after the Transfer-to destination answers the call.
 To use this option may also be usefull in cases where the caller otherwise only hears silence after the initiation of the transfer until the Transfer-to destination answers (e.g. if there is a back-to-back user agent between the caller on one side, and the auto attendant and the Transfer-to destination on the other side). Instead of playing some announcement during that time you can of course also use an audio file which contains a ringtone.
-{{:web_gui:aa_nextmenu.jpg|}}
+{{:web_gui:aa_nextmenu.jpg?600|How to set up audio during auto attendant transfer in 5.34}}
 ==== Time dependent processing by using the ";dtmf-digit=" tag ====
@@ Line 44: / Line 46: @@
 To achive this, you use the scheduler for incomming call handling, in combination with the ** ;dtmf-digit= ** tag.
-The basic concept is the following: You set up a entry menu for the auto attendant which does the following: "If now are working hours, press 1; if it is now weekend, press 2; ....". This intial selection is done internally though, with the scheduler function; Set up the scheduler for your auto attendant e.g. like this:
+The basic concept is the following: You set up an entry menu for the auto attendant which works like the following: "If now are working hours, press 1; if it is now weekend, press 2; ....". But this intial selection is not done by the caller, but automatically by using the scheduler function; Set up the scheduler function for your auto attendant e.g. like this:
+{{:web_gui:aa_dtmf-digit.jpg?800|Passing time dependent intial digits to the auto attendant in 5.34}}
+This way, the scheduler will give an intial dtmf-digit to the auto attendant processing, which is used to go to different menus for office hours and non-office hours. Set the auto attendant entry menu up like this:
+{{:web_gui:aa_time_dependent.jpg?800|Entry menu processing inital digits form the scheduler in 5.34}}
-{{:web_gui:aa_dtmf-digit.jpg|}}

web_gui/auto_attendant.1328883919.txt.gz · Last modified: 2012/02/10 15:25 by martinga

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