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--- web_gui:conference_room [2012/03/05 11:46]
martinga created
+++ web_gui:conference_room [2012/03/05 13:12] (current)
martinga
@@ Line 12: / Line 12: @@
 You can create interactive menus which can be used by the conference participant, e.g. for toggling between menus where the micorphone is muted or unmuted (see "conference mode" below).
-You can have multiple submenus. For each menu you enter a descriptive menu ID, and select what audio file (from the files listed in the **Audio files** section above) to play. Then you can specify what will happen depending on what key user presses on their phone's keypad. For each keypress you can select one of the following actions:
+You can have multiple submenus. For each menu you enter a descriptive menu ID, select what audio file (from the files listed in the **Audio files** section above) to play, if it shall be played one time or in a loop (endless), the conference mode for this menu (no conferencing / conference mode both speaking and listening / listen-only to conference). Also, you specify the duration of the inactivity timeout (time without DTMF key detections, then the action specified below under "Timeout" will be executed).
+Below you specify what will happen after the user presses a touchtone key on his telephone, and a possible action after no-digit-timeout and after the audio file playback is finished. The following actions are available:
   * **Transfer to** the entered SIP address - transfers the call to a human
   * **Go to menu ID** the entered menu ID - implements submenus
   * **Hang up** finishes the call
   * **Replay audio** starts the konfigured audio file for this menu again from the beginning
-  * Start recording and Stop recording are for creation of an audio recording during handling of an incoming call to the auto attendant (will be saved in the directory /ivr on the USB stick), and only for expert use.
-The auto attendant can also collect digits entered by the caller and use them as part of a SIP address to call.
-===== Advanced configuration options =====
-==== Audio content during transfer, by using the ";nextMenu=" tag ====
-After the auto attendant executes a Transfer-to action, it normally hangs up the call itsself immediately.
-When you add this tag after the Transfer-to destination (e.g. "john@abc.com;nextMenu=PLAY_TRANSFER_MESSAGE"), then the auto attendant will not hang up itsself immediately, but instead go to the specified menu (here it has the menu-ID PLAY_TRANSFER_MESSAGE) and continue processing in that menu, which you can e.g. set up to play an audio file with the content "Please wait, your call is being tranferred".
-The callers client will switch over to the connection to the Transfer-to destination after the Transfer-to destination answers the call.
-To use this option may also be usefull in cases where the caller otherwise only hears silence after the initiation of the transfer until the Transfer-to destination answers (e.g. if there is a back-to-back user agent between the caller on one side, and the auto attendant and the Transfer-to destination on the other side). Instead of playing some announcement during that time you can of course also use an audio file which contains a ringtone.
-{{:web_gui:aa_nextmenu.jpg?600|How to set up audio during auto attendant transfer in 5.34}}
-==== Time dependent processing by using the ";dtmf-digit=" tag ====
-You may want to set up your auto attendant to have a different handling of incomming calls during after-office-hours, at the weekend or during lunch time than during normal office hours.
-To achive this, you use the scheduler for incomming call handling, in combination with the ** ;dtmf-digit= ** tag.
-The basic concept is the following: You set up an entry menu for the auto attendant which works like the following: "If now are working hours, press 1; if it is now weekend, press 2; ....". But this intial selection is not done by the caller, but automatically by using the scheduler function; Set up the scheduler function for your auto attendant e.g. like this:
-{{:web_gui:aa_dtmf-digit.jpg?800|Passing time dependent intial digits to the auto attendant in 5.34}}
-This way, the scheduler will give an intial dtmf-digit to the auto attendant processing, which is used to go to different menus for office hours and non-office hours. Set the auto attendant entry menu up like this:
-{{:web_gui:aa_time_dependent.jpg?800|Entry menu processing inital digits form the scheduler in 5.34}}

web_gui/conference_room.1330944371.txt.gz · Last modified: 2012/03/05 11:46 by martinga

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