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Differences
This shows you the differences between two versions of the page.
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web_gui:voicemail [2011/04/06 16:41] tibor |
web_gui:voicemail [2011/09/06 17:02] (current) tibor |
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| ^ :!: NOTE! ^ | ^ :!: NOTE! ^ | ||
| | To be able to send the e-mail message the unit needs access to an SMTP server. \\ Configure SMTP settings on the [[web_gui:e-mail_page|e-mail configuration page]]. \\ To be able to record voicemail messages a [[misc:usb|USB memory]] must be attached to the unit. \\ **Without USB memory and SMTP server voicemail cannot function!** | | | To be able to send the e-mail message the unit needs access to an SMTP server. \\ Configure SMTP settings on the [[web_gui:e-mail_page|e-mail configuration page]]. \\ To be able to record voicemail messages a [[misc:usb|USB memory]] must be attached to the unit. \\ **Without USB memory and SMTP server voicemail cannot function!** | | ||
| + | |||
| + | Read more about the voice mail unit [[sip:voicemail|here]]. | ||
| ===== Create internal voice mail unit ===== | ===== Create internal voice mail unit ===== | ||
| Line 14: | Line 16: | ||
| You can either use a wav file stored on the USB memory stick, a URL pointing to a wav file on the Internet, or record your own message: | You can either use a wav file stored on the USB memory stick, a URL pointing to a wav file on the Internet, or record your own message: | ||
| - | * The default URL points to a default message on our web server: [[http://www.intertex.se/upfiles/ix_rec_standard.wav|Listen to it.]] | + | * The default URL points to a default message on our web server: [[http://ivr.igmanual.com/upfiles/rec_standard.wav|Listen to it.]] |
| * By entering a SIP address into the **Client to call** field you can record your own message by pressing the **Record** button. The specified SIP client will then be called and recording starts as soon as you answer the phone. Talk your message then hang up. You can retry as many times as you like. | * By entering a SIP address into the **Client to call** field you can record your own message by pressing the **Record** button. The specified SIP client will then be called and recording starts as soon as you answer the phone. Talk your message then hang up. You can retry as many times as you like. | ||
| * You can also put wav file containing the message directly on the USB memory stick. Name the file FIXME and make sure it is 8kHz mono sampled using u-law. | * You can also put wav file containing the message directly on the USB memory stick. Name the file FIXME and make sure it is 8kHz mono sampled using u-law. | ||
| - | The **referral announcement** is used when the voicemail answers the call but does not record anything. | + | The **referral announcement** is used when the voicemail answers the call but does not record anything ("the person you called is not available for now"). This announcement is also used if the person's voicemailbox is full. |
| + | |||
| + | ===== Audio prompts when listening to your voice messages ===== | ||
| + | Users can [[sip:listen_to_voicemail|call]] the voice mail unit to access their voicemail inbox and listen to received messages. There are a number of recorded audio prompts that help them through the process (like "To listen to your oldest message press 3, to listen to your newest | ||
| + | message press 1"). Those audio prompts can be changed using these fields. | ||
| ===== Voicemail template ===== | ===== Voicemail template ===== | ||
| After a message has been recorded to the USB memory stick it can be sent using e-mail to the recepient. The voicemail template fields configure how that sent e-mail should look like. If the fields are left empty a default e-mail message is generated. | After a message has been recorded to the USB memory stick it can be sent using e-mail to the recepient. The voicemail template fields configure how that sent e-mail should look like. If the fields are left empty a default e-mail message is generated. | ||
| - | **From**: the e-mail address the voicemail e-mail message is sent from. Some SMTP servers demand it is an actual existing e-mail account, or you could use something like //voicemail@yourcompany.com// | + | **From**: the e-mail address the voicemail e-mail message is sent from. If non-empty, this field overrides the **From** field on the [[web_gui:e-mail page]].\\ |
| + | :!: Some SMTP servers allow only e-mails sent from existing accounts. In such case make sure the address entered is an address for a real existing account. | ||
| **Subject**: the subject of the e-mail message sent | **Subject**: the subject of the e-mail message sent | ||
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| ==== Tags ==== | ==== Tags ==== | ||
| - | To create dynamic voicemail e-mail messages, all the above fields can use tags to personalize the sent messages: | + | To create dynamic voicemail e-mail messages, **all** the above fields can use tags to personalize the sent messages: |
| ^ tag ^ meaning ^ example output ^ | ^ tag ^ meaning ^ example output ^ | ||
| | $(date) | current date in year-month-date format | 11-09-23 | | | $(date) | current date in year-month-date format | 11-09-23 | | ||
| Line 55: | Line 62: | ||
| Listen to the attached file to hear it. | Listen to the attached file to hear it. | ||
| - | ===== USB storage ===== | + | ===== Voice mail storage ===== |
| The recorded messages are stored in the USB memory stick folder /voicemail | The recorded messages are stored in the USB memory stick folder /voicemail | ||
| Line 64: | Line 71: | ||
| Thus if john did not answer a call at 14:15 March 17:th the full path on the memory stick would be:\\ | Thus if john did not answer a call at 14:15 March 17:th the full path on the memory stick would be:\\ | ||
| /voicemail/john@company.com/call03171415.wav | /voicemail/john@company.com/call03171415.wav | ||
| + | |||
| + | You can adjust the maximum number of received messages stored for each user. By default it is 20.\\ | ||
| + | Once a user's inbox becomes full no further messages will be recorded. The voice mail starts using the **referral announcement** instead of the **recording announcement** and callers can no longer leave messages. | ||
| + | |||
| + | ===== Advanced ===== | ||
| + | The **Voice Mail Advanced** link at the bottom of the page opens some additional advanced settings for the voice mail: | ||
| + | |||
| + | The account settings specify the SIP address of the voice mail client. Users [[sip:listen_to_voicemail|listening to recorded messages using their phones]] shall call this SIP address, or the extension specified for it on the [[web_gui:SIP Switch Overview page]]. | ||
| + | |||
| + | The ringing duration sets how many seconds the **voice mail client** will wait before answering. This timeout is added on top of the timeout already spent on waiting for the user to pick up the phone. | ||
| + | |||
| + | ===== Read more ===== | ||
| + | Read more about the voice mail unit [[sip:voicemail|here]]. | ||
| + | |||
| + | Read more about using phone to listen to recorded messages [[sip:listen_to_voicemail|here]]. | ||
